WildBlue Enterprise Solutions

WildBlue Enterprise solutions are provided a new .98 dish for sustained signals and less down time due to weather.  Details are few at this time but it is apparent that somewhere around $100 will get a customer a .98 dish that promises to give improved performance and better usage during times of inclement weather.

DIRECTV offers WildBlue

DirecTV started offering WildBlue to new customers with single point billing and a savings of 120.00 for the first year.   DIRECTV had offered their new customers WildBlue service on two separate bills for over a year but as of June 1st, DIRECTV started providing their retailers the ability to setup a new WildBlue customer directly with their new satellite TV service.

Wildblue Communications Earns Award

At the annual Society of Satellite Professionals (SSPI) awards night WildBlue Communications Inc. were awarded with the 2008 Industry Innovator award due to a string of highly successful applications and service developments.

Email Issues Involving POP Forwarding

What is the issue?
It was recently identified that some of our WildBlue customers using email clients (Outlook, Outlook Express, Windows Mail, and Mac Mail) have been receiving previously downloaded mail messages to their email client.

Who did this affect?
This only affected customers that had previously enabled POP forwarding in their Gmail settings and are using email clients.

Why did this occur?
WildBlue customers who previously enabled POP forwarding were impacted by this change.
WildBlue enabled POP forwarding for all of WildBlue’s customers. By making this change, it caused all previously downloaded email messages to download again.
This was a single occurrence; and will only happen again if a customer enables the POP forwarding settings to: Enable POP for all mail (even mail that’s already been downloaded)

What*are we*going to do?
WildBlue is updating articles to educate customers using email clients on the different POP settings and what to expect based on these changes.
As a result of this issue, WildBlue has cleared all modem usage records for 3/17-3/20. This was done to remove any customer’s usage data that was accumulated because of this issue.

Gmail Slow on WildBlue

Calls from customers with problems on switching to WildBlue and Gmail are starting to slow. Although there were some issues by notice from WildBlue, most have been resolved. If you are still having issues with your account, you may try calling WildBlue. Just remember, as we tell all customers, do not hang on hold for longer than 5 minutes. They have a lot of reps working the issues, becoming frustrated over hold times will not get them to answer any faster.

Gmail Problems with WildBlue

Some Customer are calling saying that they are not receiving their email after setting up WildBlue Gmail. It appears that their is a “switch” within the web based email program that you have to change for using pop and smtp service

WildBlue Will Offer Free Installation

Starting on March 28, 2008 – WildBlue will offer free installation and $50.00 off the equipment charges. The new promotion means that it will cost $249.00 (plus applicable taxes and shipping) to all areas of the country.

WildBlue Breaks the 300,000 Customer Mark

WildBlue breaks the 300,000 customer mark. This announcement marks yet another milestone in the continual growth of WildBlue Communications Satellite Internet Service.

WildBlue + Google

WildBlue + Google begin Countdown to a better customer experience. read more